Player Wellbeing
At xjili, we believe that gaming should always be fun, safe, and within your means. Our Responsible Gaming programme gives every player in the Philippines the tools and information they need to keep their play healthy. Whether you want to set deposit limits, take a break, or simply learn the signs of problem gambling, this page is your starting point.
Tools & Controls
xjili puts practical controls directly in your hands. Use these features any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much PHP you can deposit into your xjili account. Once a limit is active, it takes effect immediately and cannot be raised until the cooling-off period has passed. This helps you stay within a budget you are comfortable with before you even start playing. Lowering your limit is always instant, giving you full downward flexibility at any time. We recommend reviewing your deposit limit regularly to make sure it still reflects your current financial situation.
Choose how long each gaming session can last before you receive an automatic reminder or are logged out. Time can pass quickly when you are engaged in a game, so having a session limit keeps you aware of how long you have been playing. You can set limits as short as 30 minutes or as long as several hours, depending on what works best for you. When your session limit is reached, xjili will display a clear notification so you can decide whether to continue or step away. Taking regular breaks is one of the most effective habits for keeping gaming enjoyable over the long term.
If you feel you need a break from gaming, you can activate a cool-off period ranging from 24 hours to several weeks, during which your account will be temporarily suspended. For players who need a longer pause, self-exclusion allows you to close your account for a minimum of six months or permanently. During any exclusion period, you will not be able to log in, deposit, or receive promotional communications from xjili. We take these requests seriously and process them promptly to make sure your break starts right away. If you are unsure which option is right for you, our support team is available to help you choose the most appropriate level of restriction.
Your account dashboard gives you a clear view of your gaming activity, including session durations, total amounts wagered, and net results over any selected period. Reviewing your activity history regularly is a healthy habit that helps you stay honest with yourself about your play patterns. If you notice that your sessions are getting longer or your spending is creeping up, that is a good time to adjust your limits or take a break. Transparency about your own behaviour is one of the most powerful tools in responsible gaming. xjili makes this data easy to access so that informed decisions are always within reach.
Promotional offers are designed to add value to your experience, but we understand that for some players they can act as an unwanted trigger. You can opt out of all marketing and bonus communications at any time through your account preferences, and your request will be honoured immediately. Opting out does not affect your ability to play or withdraw funds — it simply means you will no longer receive promotional messages. If you change your mind later, you can re-enable communications just as easily. We believe that every player should be in full control of the messages they receive from us.
xjili strictly enforces a minimum age requirement of 21 years in accordance with Philippine gaming regulations. All new accounts are subject to identity and age verification before any real-money play or withdrawals are permitted. We use government-issued identification documents to confirm that every player meets the legal age requirement. If we are unable to verify a player's age, the account will remain restricted until the necessary documents are provided and reviewed. Protecting minors from accessing gambling services is a non-negotiable commitment for our platform.
Know the Signs
Problem gambling can affect anyone. Recognising the warning signs early makes it much easier to get back on track.
If any of these signs feel familiar, it does not mean you have failed — it means you have recognised something important. The next step is to use the tools available on xjili or to reach out to a professional support service. Gaming should always be a source of entertainment, not a source of stress or financial hardship. There is no shame in asking for help, and doing so early makes a real difference. Our support team is ready to assist you in activating any account restriction you need, without judgement.
Get Help
You are never alone. These organisations provide free, confidential support for anyone affected by problem gambling in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across all licensed operators in the Philippines. PAGCOR's Player Protection Programme provides guidance, resources, and referral services for players who are experiencing difficulties related to gambling. You can contact PAGCOR directly through their official channels to request information about self-exclusion registries and support services available in your area. Their programme is designed to be accessible to all Filipino players regardless of which licensed platform they use. Reaching out to PAGCOR is a confidential process and your information will be handled with care.
The National Centre for Mental Health (NCMH) in the Philippines offers a 24-hour crisis hotline and counselling services for individuals dealing with behavioural issues, including problem gambling. Their trained counsellors can provide immediate support, help you understand your options, and connect you with longer-term treatment programmes if needed. The NCMH hotline is free to call and available around the clock, so help is always accessible no matter what time of day or night you reach out. Speaking to a professional counsellor can be a powerful first step toward regaining control of your gaming habits. You can also visit the FAQ page on xjili for additional guidance on how to activate account restrictions while you seek external support.
Ready to Play Safely?
Log in to your xjili account now to review your deposit limits, session settings, and activity history. If you have questions about any of our responsible gaming tools, our FAQ page has clear answers in plain Philippine English.