xjili Privacy Policy — Your Data, Protected

When you register an account with xjili, we collect personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any attachments you send. All information collected is limited to what is reasonably necessary for the purposes described in this policy.

xjili uses the personal information we collect to create and manage your player account, process financial transactions, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Technical and usage data is analysed to monitor platform performance, identify and resolve technical issues, and protect against fraud or unauthorised access. Where you have given your consent, we may use your contact information to send you relevant promotional communications about new games, features, or offers available on the platform. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. We do not use your personal data to make automated decisions that produce significant legal effects without human review. All data processing activities are carried out in accordance with applicable Philippine data protection laws.

xjili does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so. If xjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will never share your data with third parties in a manner that is inconsistent with this Privacy Policy without first obtaining your explicit consent. Any third-party service providers we engage are carefully vetted and are only permitted to use your data for the specific purpose for which it was shared.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the xjili platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. While we take every reasonable precaution to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password and to keep your account credentials confidential at all times.

xjili retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. Transaction records and identity verification documents are retained for the minimum period required under applicable Philippine financial regulations, which may extend beyond the closure of your account. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your personal data at any time, subject to any overriding legal obligations that require us to retain certain records. Requests for data deletion will be assessed on a case-by-case basis and processed within a reasonable timeframe. We will inform you of the outcome of your request and, where deletion is not possible, explain the reasons why.

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a portable format. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly. You have the right to object to or restrict certain types of data processing, including the use of your data for direct marketing purposes. Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, please contact our support team through the details available on the FAQ page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and all requests will be handled with care and confidentiality. If you believe your rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

xjili uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our site. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. We may also use analytics cookies to understand aggregate usage patterns and improve the platform experience for all players in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. Our use of cookies is limited to what is necessary for platform operation, security, and performance improvement. For more information about how we use cookies, please contact our support team or visit the FAQ page.

xjili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify you through your registered contact details or a notice on the platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the xjili platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should stop using the platform and contact our support team to close your account. For any questions about this Privacy Policy or our data practices, please visit the FAQ page or review our Terms and Conditions.